SAP Introduces Joule, A Revolutionary AI Copilot for Businesses

Editorial Desk
By Editorial Desk 4 Min Read

SAP SE has introduced Joule, a powerful natural-language, generative AI copilot that is set to revolutionize the way businesses operate.

Joule will be seamlessly integrated into SAP’s cloud enterprise portfolio, offering proactive and contextualized insights from both SAP solutions and third-party sources.

By efficiently analyzing and contextualizing data from various systems, Joule will provide intelligent insights that enable users to work faster and achieve better business outcomes while ensuring security and compliance.

Christian Klein, CEO and member of the Executive Board of SAP SE said that with nearly 300 million enterprise users worldwide relying on SAP’s cloud solutions, Joule has the potential to redefine the way businesses operate.

By leveraging SAP’s unique position at the intersection of business and technology, Joule will understand the intent behind users’ queries, not just the words they use.

Joule will be integrated into SAP applications across various domains, including HR, finance, supply chain, procurement, and customer experience. Additionally, it will be incorporated into the SAP Business Technology Platform.

This integration will transform the user experience, akin to having a knowledgeable colleague readily available. Employees can simply ask questions or present problems in plain language and receive intelligent answers derived from the vast amount of business data within the SAP portfolio and external sources, while retaining context.

For example, a manufacturer could seek Joule’s assistance in understanding sales performance. Joule could identify underperforming regions, link to other relevant data sets that reveal supply chain issues, and even connect to the supply chain system to propose potential solutions for review. Joule will continuously introduce new scenarios for all SAP solutions, such as helping HR departments generate unbiased job descriptions and relevant interview questions.

Phil Carter, Group Vice President, Worldwide Thought Leadership Research at IDC, emphasized the importance of generating measurable return on investment as generative AI progresses beyond the initial hype.

He stated that SAP recognizes that generative AI will eventually become an integral part of everyday life and work.

“They are taking the time to develop a business copilot that focuses on generating responses based on real-world scenarios, while also implementing the necessary safeguards to ensure responsible usage.”

Joule will be available later this year with SAP SuccessFactors solutions and the SAP Start site, followed by its integration into SAP S/4HANA Cloud, public edition in early 2024.

Joule builds upon and enhances SAP’s existing Business AI offerings. Currently, over 26,000 SAP cloud customers have access to SAP Business AI across multiple scenarios and partner solutions.

SAP’s comprehensive strategy to develop an enterprise AI ecosystem of the future includes direct investments, such as those announced in July with Aleph Alpha, Anthropic, and Cohere, as well as strategic partnerships with industry leaders like Microsoft, Google Cloud, and IBM, which were announced in May.

Sapphire Ventures LLC, a global software venture capital firm backed by SAP, has committed over $1 billion to fund AI-powered enterprise technology startups.

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